Cancellation Policy
1. Appointment Cancellation by Patient:
- If you need to cancel your appointment, please do so at least 24 hours in advance. This allows our dentists to accommodate other patients.
- Cancellations made more than 24 hours before the scheduled appointment time will incur no charges.
- For cancellations made less than 24 hours before the appointment, a cancellation fee may apply. Please refer to your specific dentist’s cancellation policy, as this may vary.
2. Appointment Cancellation by Dentist:
- In rare instances, a dentist may need to cancel an appointment due to unforeseen circumstances. In such cases, you will be notified as soon as possible and given the option to reschedule or receive a full refund.
Refund Policy
1. Eligibility for Refund:
- Refunds are applicable only for paid services booked through Doctor NextGen.
- If an appointment is cancelled by the dentist, or by the patient in compliance with the dentist’s cancellation policy, a full refund will be issued.
- Refunds will be processed within 7-10 business days.
2. Processing Refunds:
- Refunds will be processed to the original method of payment.
- Please note that Doctor NextGen may not be responsible for delays in refund processing due to bank policies.
3. Non-refundable Services:
- Dentist subscriptions are non-refundable.
- Certain promotions or services may also be non-refundable, as specified at booking.
Contact Us
If you have any questions or concerns about your appointment, cancellation, or refund, please contact us at support@doctornextgen.com. Our support team is here to assist you.
Amendments to the Policy
Doctor NextGen reserves the right to modify this Cancellation and Refund Policy at any time. Such modifications will be effective immediately upon posting the amended policy on our website.
We appreciate your understanding and cooperation with our policies, which are in place to ensure the best service for all our users and partners.
